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Methodologies for quality assessment of highway operators based on governance best practices with emphasis on toll collection ecosystem


Alessandro Santiago dos Santos; Adriano Galindo Leal; Jos Augusto de Oliveira; Jos Rita Moreira; Edson Pistoni; Mario Yoshikazu Miyake; Antonio Luiz Rigo; Claudio Luiz Marte


Referência:

Santos, Alessandro Santiago dos; LEAL, Adriano Galindo; OLIVEIRA, José Augusto de; MOREIRA, José Rita; PISTONI, Edson; MIYAKE, Mario Yoshikazu; RIGO, Antonio Luiz; MARTE, Claudio Luiz. Methodologies for quality assessment of highway operators based on governance best practices with emphasis on toll collection ecosystem. Case  Studies on Transport Policy, 2016.


Acesso ao artigo no site do ScienceDirect:

 
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