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Methodologies for quality assessment of highway operators based on governance best practices with emphasis on toll collection ecosystem


Alessandro Santiago dos Santos; Adriano Galindo Leal; Jos Augusto de Oliveira; Jos Rita Moreira; Edson Pistoni; Mario Yoshikazu Miyake; Antonio Luiz Rigo; Claudio Luiz Marte


Referência:

ANTOS, Alessandro Santiago dos; LEAL, Adriano Galindo; OLIVEIRA, José Augusto de; MOREIRA, José Rita; PISTONI, Edson; MIYAKE, Mario Yoshikazu; RIGO, Antonio Luiz; MARTE, Claudio Luiz. Methodologies for quality assessment of highway operators based on governance best practices with emphasis on toll collection ecosystem. Case Studies on Transport Policy, v.5, n.1,p.112-120, 2017.


Acesso ao artigo no site do ScienceDirect:

 
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